Privacy Policy

Last updated: April 22, 2025

At Shopnea, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from https://shopnea.com (the “Site”).

By using our Site or Services, you agree to the practices outlined in this policy. If you disagree with any part, please do not use the Site.

🔍 What Information We Collect

Information You Provide:

  • Full name, email address, phone number

  • Billing and shipping addresses

  • Order information (products purchased, totals)

  • Account credentials (if you create an account)

  • Any messages or contact form submissions

Automatically Collected:

  • IP address

  • Browser and device details

  • Pages viewed, session duration

  • Referrer URLs

  • WooCommerce order/session cookies

🛠 How We Use Your Information

We use your information to:

  • Process and fulfill orders via WooCommerce

  • Send order updates and transactional emails

  • Respond to support requests

  • Prevent fraud and ensure website security

  • Improve website experience through analytics

  • Comply with tax, legal, and accounting obligations

🛒 How WooCommerce Handles Your Data

Our store is powered by WooCommerce, an open-source eCommerce platform. Your order data is securely stored on our WordPress server and may be shared with:

  • Payment processors (e.g., PayPal, Stripe, MoMo)

  • Shipping partners (for fulfillment)

  • Security/anti-spam plugins (to detect malicious activity)

  • Analytics tools (e.g., Google Analytics or Jetpack, if used)

🍪 Cookies

We use cookies to:

  • Maintain your shopping cart

  • Save your login/session info

  • Track usage behavior to optimize performance

You can control or disable cookies via your browser settings. Note: Disabling cookies may affect functionality.

📬 Email Communications

You may receive:

  • Order confirmation and delivery emails

  • Customer service responses

  • Promotional emails (if you opted in — you may unsubscribe at any time)

👶 Children’s Privacy

This website is not intended for users under the age of 16. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has submitted personal data, contact us to remove it.

📍 Your Rights

Depending on your region (e.g., EU, UK, California), you may have rights to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent for processing

  • Request a copy (data portability)

To exercise any of these rights, please email us at contact@shopnea.com.

🔐 Data Security & Retention

We take reasonable steps to protect your information. Data is stored securely and retained only as long as necessary for:

  • Fulfilling orders

  • Providing support

  • Complying with tax and legal requirements

🔁 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or business operations. Updates will be posted here with the updated effective date.

📞 Contact Us

If you have any questions about this policy or your personal data, please contact us:

📧 Email: contact@shopnea.com
🌐 Website: https://shopnea.com