If you need to return an unopened hemp pet product, please send it back with the original packing slip and we will credit your account less a $5 processing fee. We are unable to accept returns of opened products at this time. However, please do contact us at Info@AfinaShop.com so that we can address your concerns.
Currently we do not ship outside the USA. In addition, states we do not ship to are: Georgia; Idaho; Iowa; Louisiana; Maryland; Massachusetts; Mississippi; New Jersey; Ohio; South Dakota; Texas. But watch this space, as we expect that to change in October, 2018!
To ensure that you receive the freshest possible products, Afina LLC typically ships your package the same day when ordered before 11 am MST. Orders placed after 11am MST will ship the next business day. We are open and ship Monday – Friday. Orders placed between Friday at 11am MST and Monday at 11am MST will all ship on Monday.
We offer shipping via the following carriers:
USPS - Priority Mail - Delivery in 2-3 business days from time of shipping
USPS Mail - First Class mail if the total weight of the package is 13oz or under - Delivery typically in 3-5 business days from time of shipping
FedEx - Home Delivery (Ground) and Standard Overnight
UPS - Ground and Overnight